Human resource development and improving organizational performance in hotel companies
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The recovery of tourism in Latin America has intensified the need to strengthen hotel performance through human talent management practices capable of responding to operational, technological, and service-related demands. This study aimed to analyze the relationship between human talent training and improved organizational performance in Latin American hotel companies. A qualitative, documentary, exploratory, and cross-sectional retrospective study was conducted, based on a review of publications issued between 2021 and 2026 and examined through inductive thematic synthesis. The results showed that training encompassed technical, interpersonal, digital, linguistic, and environmental competencies, although its implementation and follow-up were uneven. A 0.86-point gap was also identified between the importance assigned to training and its effective implementation. The findings revealed associations with service quality, job performance, productivity, efficiency, and motivation, but did not allow comparable economic or financial impacts to be estimated. The discussion indicated that effectiveness depended on the relevance, continuity, transfer, and evaluation of acquired learning. It was concluded that training contributed to organizational performance when it was institutionalized and linked to verifiable organizational indicators.
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